Returns

Returns

Longlanier is proud of its products. We believe in the quality of our goods and will not be happy until you are.

We operate a “no quibble’ exchange or refund guarantee. If you are not happy with your purchase just return it, in its original and unworn condition with all tags still intact within 14 days of receipt and we will either send out replacement goods or refund you the purchase price.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until they are received by us. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. If the item was faulty when you receive it, please notify us within 14 days of receipt.

What to do when returning by post:

  1. 1. Before returning any goods to Longlanier, please complete the return form found within the parcel and include it with the items being sent back:
    • State the item that you are returning.
    • State the reason you are returning the item.
    • Indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
    • State the preferred delivery address for your exchange.
  2. 2. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely, with all tags attached and we recommend that you use a recorded or signed for delivery service. 
  3. 3. If goods are return from outside UK/EU/EEA please mark the box ‘returned goods’.
  4. 4. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition. Items should be returned new, unused, and with all Longlanier garment tags still attached including the Returns tag still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please email customercare@longlanier.com if any of your purchases have been delivered without the Longlanier tags. All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender. 
  5. 5. We can only accept refunds or exchanges within 14 days of delivery.
  6. 6. The cost of returning goods to Longlanier is the responsibility of the customer. 
  7. 7. If you have any questions about how to return goods to us, please email the team at info@Longlanier.com. If you would like us to call you back, please provide us with a telephone number and we will call you back as soon as possible.

Return Address

Longlanier Limited
14a Palace Gardens Terrace
London W8 4RP